Frequently Asked Questions.
Find answers about moving box rentals, rental periods, delivery, pickup, add-ons, and ordering.
Answers For A Better Move.
Here are answers to some of the most common questions about renting reusable moving boxes from Better Box Rentals.
General Questions
What does Better Box Rentals offer?
We offer reusable moving box packages designed to help make packing and moving more organized and convenient.
How big are the totes?
Our moving totes have a 27-gallon capacity. Choose a package of 20, 30, 40 or 60 totes.
How do I choose the right package?
Choose a package based on the size of your home, the amount of belongings you need to pack, and the number of boxes included in each package.
Are the moving boxes reusable?
Yes. Our moving boxes are reusable totes designed to be used for moving and rented again after they are returned.
Rental Periods & Extensions
How long is the standard rental period?
The standard rental period is 14 days.
Can I keep the totes longer?
Yes, with approval and availability. Request an extension at least 48 hours before scheduled pickup. Each additional 7 days costs $39 for 20 totes, $49 for 30, $59 for 40, or $79 for 60.
Delivery & Scheduling
How far ahead should I book? Is same-day service available?
Book early for the best availability.
Need delivery within 24 hours? Contact us before booking. Short-notice requests are subject to availability and approval.
Can I choose a delivery or pickup time?
Better Box assigns separate 2-hour delivery and pickup windows. We’ll send each window at least 24 hours before service. For approved rush delivery, we’ll provide the window when we confirm your request.
Is delivery and pickup included?
Yes, when both addresses are within Herriman, Riverton, Bluffdale, South Jordan, West Jordan, Sandy, Draper or Lehi.
If either address is outside these cities, contact us for a quote before payment or booking confirmation. Additional delivery and pickup fees may apply.
Can delivery and pickup be at different addresses?
Yes. Enter your delivery address and pickup address when booking. They can be in different included cities.
If either address is outside our included cities, contact us for a quote before payment or booking confirmation.
Add-Ons
Are rolling dollies included?
Yes. Every package includes HDX Tote Taxi rolling dollies, sized for our reusable moving totes.
How do I label the totes?
Clear label sleeves are included with every package, along with blank 3×5 cards so you can identify each tote’s room and contents.
What other add-ons are available?
A Heavy-Duty Hand Dolly is available as an optional add-on for $29 per 14-day rental, subject to availability. It is separate from the HDX Tote Taxi rolling dollies included with your tote package.
Additional rental weeks can also be requested. See Rental Periods & Extensions above.
Payments
When do I pay? Is there a security deposit?
Full payment is due when you book. We do not currently require a refundable security deposit. Any additional charges are governed by your Rental Agreement.
Pickup
What happens when my rental ends?
We’ll remind you before your rental ends and provide your pickup window. Have the totes emptied, reasonably clean, stacked and accessible at the approved pickup location. Better Box will collect them.
Do I receive reminders about my rental?
Yes. Better Box Rentals uses automated reminders, including pickup and return reminders, to help you stay informed about your rental.
Need More Help?
Can I contact someone about my order?
Yes. Call us at (385) 324-7026, use the contact form, or email us at hello@betterboxrentals.com for assistance.
Still Have Questions?
We're here to help make your moving box rental experience simple and straightforward.
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